Customer Support And Service_Zibo Shoutai Intelligent Equipment Co., Ltd.

In our company, customers will enjoy a full range of high-quality support and services to ensure that every choice you make is worry-free.


1. Pre-sales consultation


We know that the right choice starts with full understanding. Therefore, our pre-sales consulting team is at your service at any time.

1. Professional demand assessment: When you contact us, our professional consultants will learn in detail about your specific application scenarios, flow requirements, head requirements, medium characteristics and other key information. Whether it is used for industrial production, construction projects or agricultural irrigation, we can accurately recommend the most suitable pump products for you.

2. Personalized solution customization: For customers with special needs, we provide personalized solutions. If your project has unique requirements, our engineers will work closely with you to design a customized pump system solution to ensure that it meets your specific needs.

3. Product comparison and analysis: We will provide you with a detailed comparative analysis of different brands and models of pump products, including performance parameters, quality reliability, price advantages and other aspects. Help you make wise decisions and choose the most cost-effective products.

4. Sample display and trial: For customers with doubts, we can provide sample displays of pump products and arrange trials when possible. Let you experience the performance and quality of our products in person and enhance your confidence in purchasing.


2. Technical Support


1. Installation guidance: After purchasing our pump products, you will receive detailed installation guidance. Our technicians can ensure that your pump is installed correctly through telephone, video conferencing or on-site guidance, laying the foundation for smooth operation.

2. Debugging service: After the installation is completed, we will assist you in the commissioning of the pump. Ensure that the various performance indicators of the pump are in the best state and meet your actual needs.

3. Operation training: In order to allow you to better use our pump products, we provide comprehensive operation training. Including knowledge and skills training on pump start-up, stop, operation parameter adjustment, daily maintenance, etc., to ensure that your operators can master the use of the pump.

4. Troubleshooting: If you encounter any faults during use, our technical support team will respond quickly. Through remote diagnosis or on-site service, we will help you find the cause of the fault and provide effective solutions to ensure that your production is not affected.


3. After-sales service


1. Quality assurance: We provide strict quality assurance for the pump products we sell. During the warranty period, if there is any quality problem, we will provide you with free repair or replacement service.

2. Regular return visit: We will regularly return to customers to understand your satisfaction with our products and services. At the same time, we will also pay attention to your pump usage and provide maintenance suggestions and technical support in a timely manner.

3. Maintenance: In order to extend the service life of the pump, we provide professional maintenance services. Including regular inspection, cleaning, lubrication, replacement of wearing parts and other services to ensure that your pump always maintains a good operating condition.

4. Upgrade and transformation: With the continuous advancement of technology and the development of your business, we also provide upgrade and transformation services for pump products. Help you improve the performance and efficiency of the pump to meet the ever-changing needs.


Choosing our pump products is to choose a professional and reliable partner. We will provide strong protection for your business development with high-quality products, perfect services and strong technical support.


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Address: No.145 Zhengtong Road, High-tech Zone, Zibo City Shandong Province, China
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